Customer Service
Ordering
We accept most payment cards and Paypal for online purchases.
You may track your order by accessing your online account (if you create one during checkout), viewing the order status and tracking information in the order history details. Once the order is shipped, a Shipping Confirmation e-mail is sent to you with the order details and tracking number, which you may use to track your order.
We ship worlwide, please contact us for delivery costs if your country is not listed.
When you order an Order Confirmation email is sent to you within 24 hours.
You may cancel your order any time as long as it hasn't been processed. Orders that have been processed and shipped will have to be returned to us within 7 days.
Shipping & Delivery
We ship your order within 2 days of placing your order
UK Delivery - £2.75
Royal Mail First Class Recorded Signed For, please allow 1-2 working days for delivery.
A signature will be required.
Europe Delivery - £3.95
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Irish Republic, Italy, Liechtenstein, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Switzerland, Turkey, Vatican City State.
Royal Mail Airmail, please allow 3-5 working days for delivery.
USA & Canada Delivery - £5.50
Royal Mail Airmail, please allow 5-10 working days for delivery.
Rest of the World Delivery - £7.50
Australia, Brazil, Nigeria & South Africa
Royal Mail Airmail, please allow 5-10 working days for delivery.
Privacy & Security
We promise to respect your privacy. Please be assured that we will never pass on your details to third party organisations and that your personal details are held securely and in strict confidence.
We know that security is your top concern when buying online.
We do not store any credit card numbers and we do not store any of your financial information.
We use the latest technology to ensure that all your personal and credit card details remain completely confidential. You will see the padlock enabled on your browser once you proceed to the payment area of our site to input your payment details. 100% secure.
Returns & Replacements
The goods must be returned unused and unopened - in the same condition as they were originally despatched from Rococo Chichi.
If a product has been damaged in transit or is faulty, please inform us using the Contact Us form below within 7 working days of order receipt to arrange a replacement or a refund and return of the faulty item by second class post.
Replacement items sent by Rococo Chichi in exchange for faulty goods will be delivered free of charge and will be dispatched only after the returned goods have been received and checked by Rococo Chichi.
We do not offer refunds/returns on hand butters.